Webinars & Podcasts
Two shows. CXP Live is our webinar, where we open the AI systems we run ourselves on camera. Owners & Experts is a weekly podcast with Canadian owners growing a $5–20M business.
Owners & Experts
Candid conversations with Canadian business owners about growing a $5–20M business. A new episode every week.
Owners & ExpertsEpisode 5David Au-Yeung: Gold mines with no shovels
Most good $5–20M businesses are sitting on a gold mine of knowledge and data, with no shovel to dig it out. David Au-Yeung cofounded Flipp (first called Wishabi) with three Waterloo classmates and led engineering and people as it grew past 400 employees. He explains why the AI shift is the midmarket’s opportunity, and why culture still decides who wins it.
Owners & ExpertsEpisode 4Jason Cole: Golf and lunches don’t close deals
Most $5–20M owners are their sales process: the relationships, the follow-up and the forecast all live in their head. Jason Cole ran business development for Schawk, LYFT Visual and Flipp. He explains how to get sales out of your head and into a process you can test.
Owners & ExpertsEpisode 3John Rebello: Why hiring won’t fix your quality problem
Demand is up, quality is slipping, and the reflex is to hire. John Rebello, former Director of Continuous Improvement at Flipp, explains why that takes about six months to pay off and still doesn’t fix the process. He says to build a KPI tree first.
Owners & ExpertsEpisode 2Chris Chae: Why owners stall building a product
Last episode, Justin Wood told owners to just build a product. Chris Chae has spent 15 years building them, and he’s watched owners hire engineers, hand them “what to build” a couple of hours a week, and stall.
Owners & ExpertsEpisode 1Justin Wood: Content marketing in the age of AI
AI just made your expertise cheaper. Justin Wood, founder of Produktiv, says trust is what’s left, and that a $5–20M firm should build a product around it.
Growing a Canadian business past $5M? We are booking guests now.
Be a guestCXP Live: what we built, and what broke.
CXP Live is a working session on the shifts moving fastest. We open our own builds on camera — the ones that worked and the ones that did not — and take questions while we do it.
- Podcast-style, live
- Two operators on camera, unscripted, and openly disagreeing where they disagree.
- No slides, no pitch
- We skip the deck and the sales conversation and talk about the systems we run ourselves.
- Questions throughout
- Live Q&A as we go, rather than five minutes bolted onto the end.
- You leave with the build
- The setups we demo are published here afterwards as guides you can run yourself.
Watch the previous webinars
Full recordings, no registration. The guides from each one are further down the page.
CXP LiveEpisode 3Jarvis: Building an AI “Glue Person” for CXP
Why we built Jarvis, an AI “glue person” that captures context across teams and tools, cuts the repetitive work, and moves meetings from status updates to strategy.
CXP LiveEpisode 2Meet your AI Chief of Staff
From a viral chatbot fail to AI that actually works for you — three levels, two downloadable skills, one clear rule: AI informs, you decide.
CXP LiveEpisode 1AI in Automotive, without the Hype
AI is now operational. The three pillars of getting it right — and the one mistake that sinks most rollouts.
Take the build with you
Everything demonstrated on the show gets published here. No email, no form — if it is useful, it is more useful in your hands than in ours.
- Vishnu's daily brief guideSeven tools he already uses, one prompt, and a brief that lands in Slack every morning. No code.
- John's second brain guideThe nightly capture-and-organise setup: holds the business context, and tells him what he promised and dropped.
- John's second brain skillsThe skill files from the walkthrough, ready to drop in.
Where are you standing?
Owners
Start with a confidential call.
Thirty minutes on your company. We will tell you straight whether we are a fit.
Tell us about your company
David, Victor or TobyOperators
Start with a discovery brief.
One workflow, one question at a time. You leave with a brief to share, and a call with us if you want one.
Start your discovery brief
Michael, John, Justin, Steven or David
Not ready yet?
New webinars, podcast episodes and the tools behind them, by email.