Client was dealing with an ever increasing support volume from its customers. As they prepared to significantly grow their business, they were concerned about its effects on support volume and quality.

To address this concern, we leveraged our AI platform to automatically answer questions from its customers.

This resulted in 2x customers engagement, while the number of inquiries that required human customer rep was reduced by 30%+.

Client was unsatisfied with the performance of their existing nearshore software development vendor. They grew tired of constant budget overruns, inefficient working arrangements, and subpar delivery.

After assessing the situation, we determined that a much smaller, dedicated team managed by us using offshore development resources would be perfect. We hired and trained a new team, launched a new ticketing system, implemented a scrum process and assumed the code base within 60 days with minimal business interruption.

This resulted in a much more structured planning, developing and launching cadence, which provided greater visibility and certainty to our client, and saved them 60%+ on development costs.